![]() ![]() If the company won’t fix the problem or are taking too long, you can ask for a refund. ![]() My rights have been breached because the digital content you sold me is faulty. I would like you to fix it within a reasonable time.” Get a refund “Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. Include screenshots (if you can), and mention the date you bought the product. Get the problem fixedĮmail the company and tell them the product’s faulty. Check your terms and conditions - they might have been emailed to you, otherwise contact the company you bought the digital product from and ask to see them. If you bought the digital product before 1 October 2015, the law doesn’t give you clear rights. Make sure the digital product itself is faulty, and it’s not just a problem with your device or internet connection. The fault could be that it’s not compatible with your device (eg phone, tablet or laptop), even though it said it would be. You have legal rights if there’s a fault with digital products (or ‘digital content’) such as: You might be entitled to a replacement, repair or part-refund if something’s gone wrong with software, a download or an application you bought on or after 1 October 2015. ![]()
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